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Contact Us

Contact Us

Alcon welcomes your questions and comments. Please select general enquiry below or call one of the telephone numbers found on this page.



Contact Alcon


Park View, Watchmoor Park
Riverside Way, Camberley
GU15 3YL, United Kingdom

Patient Safety



Press the button above to submit your product complaint or adverse event. Upon receipt of your notification, we will contact you as soon as possible to check the availability of the product and to provide you with the necessary sample collection instructions. Please wait for these instructions before returning the product. You can also submit your product complaint or adverse event at +441 2765 47319 (for United Kingdom) or +353 2148 65220 (for Republic of Ireland).



Vision Care Customer Service

For Vision Care Customer Service queries, please contact us at either of the below:
Hours: Mon-Fri 09.00-17.30



Tel: 0371 376 0017
Email: [email protected]



Tel: 00353 818 946621
Email: [email protected]  



Surgical Customer Service

For Surgical Customer Service Enquiries
Hours: Mon-Fri 08.30-17.00



Tel: 0371 376 0084
Fax: 0371 376 0085
Email: [email protected]

Helpdesk Email: [email protected]



Tel: 00353 214865194
Email: [email protected]  



Technical Service


For Technical Support Enquiries

24hr Technical Support
Tel: 0371 376 1449
Fax: 01276 673972
Email: [email protected]

Medical Information


For Product Information

Tel: +441 2765 47319

Email: [email protected]

Order to Cash


For Customer Invoice, Statement and Payment Enquiries

Tel: 0371 3760018
Email: [email protected]  

Accounts Payable


For Processing Payments to Suppliers

Tel: 0080025266111
Invoice submission (scanning centre): [email protected]
AP Helpdesk: [email protected]